Frequently Asked Questions

General

Where are your numbers from?: All our numbers come from major US carriers and their affiliates. We only have non-VoIP phone numbers and each number has a physical SIM card associated with it. You can verify any service, even services that do not accept virtual numbers. Examples of services we verify are Google Voice, Tinder, Ticketmaster, Telegram, WhatsApp, Venmo, and more.
When do you get new numbers?: We restock our numbers throughout each day. If we happen to be out of a particular service, we recommend to keep checking back as we are continually restocking. We'll keep expanding our capabilities to provide the best service we can.
What can I use your numbers for?: Our numbers can be used for virtually any online service including popular ones like Amazon, Ticketmaster, and PayPal. You can use these numbers to register for new accounts, keep your information private, and stop one-time-codes (OTP) from spamming your personal phone. In addition, if a service is not listed, you can still get SMS codes from custom services!
Do you provide an API?: Yes, we have an API for all your automation needs! Our API can be used to manage your Textverified account, automate your verifications, purchase rentals, and more. Please click here for more information about how to use our API.
How do I change my password?: You can click here to change your password.
How do I delete my account?: Contact us through support requesting your account to be deleted and we will do so.
Can I change my email address?: Since your email address is your user/account name, we do not offer an email change option.
Do you have any free phone numbers I could use?: We now provide free non-VoIP numbers! Free numbers are public and in high demand, so your service may not be available. If you're looking for a private number, we have cheap verifications, with many services starting at $0.25, and you will receive a refund if you do not receive your message or call. We offer text/voice verifications (one-time-use numbers) and phone rentals (long-term numbers).
What makes your service different from Google Voice?: We offer services to verify your identity to register and login to online services (ex: Craigslist, Hinge, and even Google). Google Voice numbers are made to be used like an online personal phone. One of Google Voice's biggest weaknesses however is that it is a VoIP (Voice Over IP) number. When receiving an SMS verification, most services recognize that it's a fake phone number and will reject it. Instead, you should use our numbers to bypass this limitation.
I live internationally, can I still use your numbers?: Absolutely! Our numbers are all based in the US, but you can get messages through our website if you live in countries like India, the UK, Canada, Germany, Nigeria, Ghana, Bangladesh, South Africa, Netherlands, and many more! Many services require a non-Voip US number to create a US account.

Verifications

Where can I see my verification history?: You can click here to view your verification history.
How long do your short-term/temporary numbers last?: All of our verification numbers are meant for short-term and temporary use. Once a verification has ended, the number may be removed at any time and we will no longer have access to that number. However, we do offer long-term phone number rentals if you need a temporary phone number for a longer time! Rentals can be rented from one day to an unlimited amount of time. Learn more about our rentals here.
How much time do I have to verify a service?: You will have a short amount of time (between 5 to 15 minutes depending on the service) after you've been assigned a number to verify your selected service. We only deduct credits if a verification comes in. You'll be able to find the verification code in your Verification History page.
What is the “Favorite” star toggle?: Services that you mark as a favorite (indicated by a ) will show up on the top of the services list to make it easier for you to find those services. You can remove a service from your favorites by toggling the star ( ) again.
What is the "Service not listed" option?: The "Service not listed" option is a feature you can use to request a verification for a service that we do not currently have on our services list. We monitor all verifications done via this feature and periodically update our services list with new requests, so please make sure the service you are requesting is not already part of our offerings—verifications for services that are part of our current offerings will NOT work with the "Service not listed" option. Also, you can contact support with the name of the service, the service's website/app link, and an example of the SMS that the service sends to get that service added to our service list.
How can I do verifications in bulk or automate the verification process?: Please refer to the API feature. Also, if you are a power user, send us a message and we can discuss bulk pricing and/or increasing the number of concurrent verifications for your account.
Can I use the same number again?: After successfully completing a verification, you can reuse the same number within 2 minutes of the first verification code coming in. In addition, we allow the reactivation of the number as long as we still have it in our system. You click on the “Reactivate” option to do this in your Verification History. You will be charged again for each subsequent verification you do. Keep in mind that outside of the "Verification Reuse Window", numbers may be removed from our system at any time. This means that if there's even a chance you'll need a number again at a later time, please consider our rental numbers. Once a number leaves our system, it cannot be recovered.
The service I'm trying to verify won't send a SMS to the number I got assigned. What do I do?: If a number is not working for you, you can click on the "Report Number" button during the verification to indicate a problem to us. We will refund you; then you can start a new verification and we will try to give you a different number.
I've tried multiple times but still am unable to receive a code. What do I do?: Usually in these situations, the service provider has started tracking you and seeing that you may be making multiple accounts or are violating their terms of use. Below is a non-exhaustive list of things that can trigger this:

Low quality proxies

Geographic mismatch

Repeated use of an IP address

Non-standard browsers and emulators

Not sanitizing your browser after each session

Repetitive behaviors

Velocity of actions

Multiple failed attempts/failures

Bots/scripts/any automation

This tracking is can be quite sophisticated so we recommend you check the following to make sure your identity is protected:

IP address

IP address rotations

IP/DNS leaks

Cookies, cache, and local storage

Proxy/VPN provider quality

Geolocation

Fingerprints (TCP/Browser)

Browser extensions

Third-party applications

Action throttling

These tracking techniques can also change regularly so what may have worked for you last week could no longer be working now if you haven't adapted.
Why do I keep seeing the same number when I request for verifications?: Our numbers cycle based on an algorithm—we are always working on ways to expand our capacity. In the meantime, we ask you to be patient while we work on improving our service.
The service I requested didn't accept the number! What do I do?: Often these issues are caused by checks done by the services involved. They can detect if you are using a proxy, attempting to create multiple accounts or other similar activity. Unfortunately, there isn’t anything we can do on our end to address this. Our advice would be to try again later and make sure you're following our verification checklist. It is up to you to ensure that your digital identity is protected.
I got a code, but it didn't work! What do I do?: Please contact support with the phone number and a detailed description of what happened. Please take a screenshot of the error/issue from the website you were requesting a verification from and make sure the device's time is clearly on display in the screenshot. You may have used the “resend code” option from the service provider or you might have clicked on the “send code” option multiple times—we will only provide the first code that we get.
Why does the number you gave me already have an account associated with it?: We work directly with phone carriers and are provided access to the same pool of numbers as all their other customers. Once we release a number, the carrier controls the availability, distribution, and reassignment of the number. While rare, it is possible another customer of the mobile carrier was previously assigned the number you received and had used it for their account(s). Unfortunately, there is no way for us to know if this is the case before you try the number. If a verification code came in and there's already an account associated with it, you can contact support for assistance. Provide the phone number and a detailed description of what happened. In addition, please take a screenshot of the error/issue from the website you were requesting a verification from and make sure the device's time is clearly on display in the screenshot.
I used one of your verification numbers to verify a service in the past and now I need that number again to access my service account! What do I do?: Unfortunately, all of our verification numbers are short-term and intended for single use. We routinely remove verification numbers from our system. Once a verification number has been removed, that number can no longer be recovered. If you are planning on long term usage of a service account verified through our service, we strongly recommend using a rental number instead of a verification number. Our rental numbers are kept in our system for as long as the rental is active, in contrast to our verification numbers which are removed any time after a verification has ended. Our rental numbers will help prevent re-verification issues from occurring. We are unable to recover past verification numbers.
Do you resell verification numbers? Are you a reseller?: No. We are not a reseller. There is no middleman—we work directly with telecommunication companies and your verification is yours alone.

Rentals

Do you have calling features with rentals?: Currently, our only call offerings are through one time voice verifications. We do not have any calling features with our line rentals, but stay tuned as we expand our offerings!
How do I get more than one service on a single phone number?: You can purchase an “Unlimited Services” 30 day renewable rental (giving you the ability to use any service on the phone line) OR a non-renewable number and selecting your desired services. You can add the services you want to your cart and then during checkout, you can check the box "All On Same Line” when purchasing a single line. All services chosen will be associated with the same phone number.
If my number rental expires, can I get it back in the future?: With our renewable numbers, IF we still have the number, you can reactivate it. There is a $10 reactivation fee, plus we charge the time elapsed, and the base cost of the line. You can check your Rental History to see if the Reactivate button is available.
Why do I have prorated fees?: When you purchase a permanent number and you already have a permanent number on your account, you have two options during Checkout. You can click under 'Billing Cycle' to see these options. You can place the number on an already existing billing cycle and the line will be prorated (it may include another month of purchase), or you can put it on its own cycle and be charged the normal 30 day price, and your account will be charged every 30 days from the time you purchased.
Can I pay for a phone number for more than one month at a time?: You can only pay for the phone number one month at a time. We do have an auto-renew system in place. Please make sure to look next to your phone number and toggle the "Renew" switch on if you want to keep your number for the next cycle, or off if you want to end the rental at the end of the cycle.
When and how does the line Auto-Renew?: If you have enough money in your account for all lines in the billing cycle to auto-renew and the lines are set to auto-renew, the lines will renew right before they are set to expire.
My phone rental already has an account associated with it.: Please contact support and send us a screenshot of the error/issue from the website you were requesting a verification from and make sure the device's time is clearly on display in the screenshot.
My line stopped working, what should I do?: Please remember to press the "Wake Up" button if it's a manual message number. If you did and waited several minutes until after the line was listed as READY, you can then contact support and they will troubleshoot the phone number. Just like any other phone, sometimes it just needs to be restarted.
I purchased a phone number, where is it?: If the line was back ordered then it can take up to 72 hours to fulfill and will be listed under Rental Backorders. If the line was in stock, then it will be on your account under Active Rentals.
When using a rental, what does Manually Check Messages mean compared to Automatically Check Messages?: The key difference between these two options is how you will receive your SMS codes. Lines that have the Manual Check option selected need time to "Wake Up" (AKA turn on) to receive messages. Waking up a line usually take around 2 minutes, and you will have time to receive your SMS to verify your account. Lines with the Automatically Check feature are usually more expensive but are always on, and do not need to be woken up. These numbers will receive messages without delay from your service. We recommend you choose the type of line that suits your cost and functionality needs the best.
What does Non-Renewable mean compared to Renewable lines?: The key difference between these two options is how long you can keep your lines. With Non-Renewable lines, you are given the rental for a set duration of time (1 to 14 days), after which the number will disappear from your account at the end of the selected duration. With Renewable lines, you can choose to hold on to your phone number indefinitely – as long as you continue to pay for it, you'll keep your line. Non-Renewable lines are paid for once for the duration, and Renewable lines are paid for on a month-to-month basis on a billing cycle.

Credits

What are credits?: Credits are what's used to fund your account to purchase verifications, rentals, and renew your lines. Credits can be purchased using Credit Card or with several types of cryptocurrency. Fund your account here!
What forms of payment do you accept?: We currently accept all major credit cards, and a range of cryptocurrencies including Bitcoin, Litecoin, Ethereum, USDCoin, Monero, Tether ERC20, and Tether TRC20 in exchange for credits.
Are your payments secure?: Yes, our payments are secure and you can pay with card (using Stripe), or with a wide range of cryptocurrencies. We have been verifying since 2019 and have helped users complete millions of verifications.
Where can I see my transaction history?: You can click here to view your past credit and crypto purchases.
My payment went through, but I didn’t get my credits! What do I do?: Please contact support with your account email and order number. For Bitcoin payments, we require sufficient network confirmations before automatically crediting your account. Other cryptocurrencies will be processed whenever we are notified by our payment processor. This will vary based on the required number of confirmations and the network's confirmation speed. If you are paying with a cryptocurrency, please make sure you are including any transaction fees your wallet deducts in your total payment amount and make sure you send exact amounts. We do not adjust for nominal differences and sending the incorrect amount can result in delays in processing your order. We are not liable for any payments sent to the wrong party, the wrong wallet, or in the wrong form.
Credits were deducted from my account, but my verification wasn’t successful! What do I do?: Please contact support with the phone number and a detailed description of what happened. Take a screenshot of the error/issue from the website you were requesting a verification from and make sure the device's time is clearly on display in the screenshot. We will work with you to try to resolve any issues.
I want a payment refunded. What do I do?: Please contact support within 30 days of the original payment and the reason for the refund. We assess credit/monetary refunds on a case by case basis and will work with you to make it right. Please note that we can only refund to the original form of payment. We do not refund cryptocurrency payments.